Return & Exchange

Return Policy

We are sure you will be delighted with our items,but if not,simply contact service@dianasilk.com. We gladly accept returns within 30 days of receipt for most items in good condition.

1. Send e-mail to service@dianasilk.com and Indicate which item(s) you would like to return and the reason for your return.

2,After we confirm will give you address to return.

3,write your order number and name on paper and put it in return package .

4. Drop off your package at the local post office.(not suggest use express expensive shipping,) Send us the return tracking number.(we not offer return label,you need pay return shipping fee)

5. Once we receive your package, we will process an exchange or refund to your .

Return Conditions

1.You have 30 days to decide if the items are right for you,if not,you can certainly come to us within 30 days on receipt.

2. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way. 

3.We do not accept returned items that were sent back by you directly without checking with us first.

4.For refund, it will be returned to your account within 3-5 working days. For exchange,new items will be reshipped to you within one week.

5. If you need return more than 3 items( include 3，set are two items ) we'll charge 10%-20% handling from your total amount of these returns

6.If you need return plus size (1X, 2X, and 3X sizes) from your order, these return items will be charged a part of fees.

Cancel Policy